FAQs
You can find answers to most of your questions below, but reach out to our Customer Service team if you still need us.
Reset FAQs
This is a LIFESTYLE program - NOT an FMD (fasting mimicking diet). That being said, we do recommend fasting for at least 12-16 hours during the program. If you are accustomed to fasting, we recommend following your normal fasting protocol. If you are new to fasting, we recommend fasting for at least 12-16 hours during the program. Dinner by 6pm (ideally no later than 7pm) followed by breakfast at least 12 hours later - 6-10am.
While everyone’s body is different, you can expect a reduction in inflammation throughout your body which also includes overall slimming, de-bloating and likely weight loss (unless you are on the Active protocol). The reduction in inflammation may also eliminate swelling in your joints which could reduce the pain of arthritis and other body aches. You will likely experience more energy and a boost to your metabolism, less adrenal fatigue, and a balanced feeling overall. By removing the toxins and inflammatory ingredients found in many of foods while fueling your body with nothing but superfood nutrition, you should also experience an improvement in overall digestion and gut biome.
The Kroma 5-Day Lifestyle Reset is a lifestyle program designed and intended to be customizable to your health goals and needs. Our 5-Day Reset Guice will help guide you through which protocol (Lean, Lifestyle, Active) is right for you. Our app will also include an onboarding process that will recommend which protocol based on your health goals, concerns and desired outcome.
The program has about 1050 calories before adding any non-dairy nut milks or any fruit to the daily smoothie or veggies and / or protein to the broth(s). Add as needed depending on desired health goals (weight loss, reset, maintain, etc.) and activity level. The program is about NOURISHMENT and not about starvation and deprivation. While you may feel hungry at times, you should never feel starved or depleted.
Ideally not as it is acidic and inflammatory. It can also disrupt your gut biome making it difficult to absorb nutrients. Note that the morning Beauty Matcha has caffeine and collagen so it will break your fast while also giving you a boost. If absolutely necessary, you may have a shot of espresso (which has less caffeine than coffee) in the morning if you are experiencing severe withdrawals and / or headaches from the reduction of caffeine.
We recommend consuming the products in relative order throughout your day, based on the individual timing of your life and your own personal needs. We invite you to embrace flexibility in your process and enjoy the daily wellness offerings as your body craves them. Depending on which sachet you’re preparing, all you’ll need is a little liquid (hot water or non-dairy milk, etc.), your (Kroma) frother, a mug and you’re good to go!
Magnesium supplements should be taken with water (we recommend warm water, though cold is fine, too) after dinner before you start your fast.
For the ideal healing and to enjoy the maximum benefits of the program, we recommend consuming your Reset from start to finish (Days 1 through 5). Your body will likely respond immediately but may take a few days to adjust to all the superfood nutrition, thus it is best to stick to the full 5-day process.
We recommend keeping a journal to monitor your overall energy levels, mood, sleep, digestion and any visible and / or physical reduction in inflammation (less body aches and pains).
Refer to the App and your selected protocol to see which foods may be added to customize your Reset.
Refer to the App or “Shopping List” in your 5-Day Reset Guide to see which foods may be added to customize your Reset.
No. The program has been designed to fit each person’s individual needs. Therefore, listen to your body and consume what you need when you need it.
Yes. We invite you to flow with your personal needs and schedule for the day. It is also not necessary to finish everything. We do recommend spacing your meals out every 2-3 hours and listening to your body.
There is enough food in your program to stay nourished and satisfied throughout the day. It is important to understand that nothing is mandatory so if you do not like something, choose from one of the other items on the program for that day. See the “Shopping List” on in your 5-Day Reset Guide and refer to your protocol of choice (Lean, Lifestyle, Active) if you feel the need to add to your program.
Yes, we absolutely recommend allowing your body a gentle transition after completing your Reset. Refer to “After the Program” on the App and in the Reset brochure on how to best transition and maximize the benefits of the program long after it is over. Now that you’ve experienced Kroma, you’re probably inspired by a whole new way of thinking about eating. It’s a great time to think about how to support your daily lifestyle with your favorite Kroma products. We also offer additional information on our Kroma app as well.
We have designed the Kroma Reset and Kroma products to support a lifestyle of wellness. With that said, we recommend doing the program at least seasonally if not more often. Because the program is nourishing vs. depleting, there is no limit to the amount of times you can do it. Some people may choose to do it 2-3 weeks in a row. Following the program, you can continue incorporating your favorite Kroma products into your daily life to keep all the good going.
While everyone’s body is different, you can expect a reduction in inflammation throughout your body which also includes overall slimming, de-bloating and likely weight loss (unless you are on the Active protocol). The reduction in inflammation may also eliminate swelling in your joints which could reduce the pain of arthritis and other body aches. You will likely experience more energy and a boost to your metabolism, less adrenal fatigue, and a balanced feeling overall. By removing the toxins and inflammatory ingredients found in many foods while fueling your body with nothing but superfood nutrition, you should also experience an improvement in overall digestion and gut biome.
Most people do not experience any detox symptoms outside maybe fatigue. That being said, depending on the level of detox your body is going through, some people may experience skin breakouts, gas and / or bloating, body aches, fatigue, low energy, headaches, irritability, cravings (for sweet, salty, or other unhealthy foods) and / or constipation. It is important to drink extra water while on the program to help flush toxins.
Your body is in a constant state of detox whether you are actively on a cleanse or not. Your liver, kidneys and colon are constantly ridding your body of toxic substances. These organ’s primary function is to keep your body from accumulating toxic substances. But … your body might not be working efficiently if your diet is full of processed foods or lacking nutrients. For those addicted to sugar, caffeine and / or alcohol, the detox symptoms will likely be more significant. Given the amount of chemicals in both organic and non-organic foods (pesticides, fungicides, food coloring, MSG), they may have a cumulative effect on your body, making it difficult for your body’s natural detoxification processes to function at full efficiency. If you quit coffee cold turkey, or you cut out all added sugars, or you suddenly remove stimulants like chocolate from your diet, you will likely experience withdrawal symptoms. Since sugar, caffeine and other stimulant substances can be addictive, your body will react when it is no longer given these substances. Your body may go into a bit of a shock when you transition to a more nutrient-dense diet which could affect your digestion and ability to eliminate properly (poop).
While they are likely fine, we always recommend consulting your doctor before consuming any superfoods and adaptogens as they are powerful and can affect everyone differently.
You may experience headaches within the first few days of a detox - especially if detoxing from too much caffeine, sugar or alcohol. It’s quite possible that digestive disturbances, while your body adjusts to the new way of eating, may radiate outward, manifesting as headaches or physical aches in other areas of your body. Headaches may also be a result of dehydration so remember to drink at least 64-ounces of water a day – especially when you are on a detox program.
Diarrhea and constipation can occur when there is a change in diet or when healthy food consumption suddenly increases. This is temporary, and it has nothing to do with detoxification. Once your body adjusts to the increase in nutritious foods, the symptoms will subside – usually within a couple days. Constipation may also be due to dehydration. Make sure you are drinking at least 64-ounces of water a day – especially when you are on a detox program.
See the Kroma “Shopping List” on p. XX of the brochure. Also refer to your preferred protocol (Lean, Lifestyle, Active).
We call superfoods super heros. Superfoods are the most powerful, nutrient-dense plant foods on the planet. Eat them and your body will applaud. Superfoods support glowing skin, lustrous hair, strong nails, buffed-up immunity, total organ health, mental clarity and body balance.
In its simplest form, adaptogens are special herbs and superfoods that help reduce stress. In other words, they respond to and ‘adapt’ to what your body needs.
Yes to all as they are nutrient dense, low calorie, low sugar and do have some fat that allows them to be satiating and extremely satisfying. Our products are dairy free, gluten free, non-gmo, (mostly) organic and do not contain preservatives.
Yes! On the Reset product page you can select ‘Make It Vegan’ to purchase an all-vegan version of Kroma’s 5-Day Lifestyle Reset, which excludes non-vegan products that contain collagen (Beauty Matcha Latte, 24K Chicken Bone Broth, & 24K Beef Bone Broth).
We only use natural sweeteners like monkfruit extract and may add a touch of maple sugar or coconut nectar. All of our products are low in sugar and we take pride in making them just sweet enough without having that fake sweet taste that so many “healthy” products have.
Many Kroma products are indeed designed to be meal replacements that nourish and satiate while helping simplify your daily life. We are a complete functional nutritional offering (instead of just a superfood boost) such that all you have to do is add hot water (or non-dairy milk), stir / blend, and enjoy!
Superlattes are functional beverages loaded with superfoods – nutrient powerhouses packed with antioxidants, vitamins and minerals that give your body what it needs while also providing a lot more than calories and caffeine like a traditional latte.
See the Kroma “Shopping List” on p. XX of the brochure. Also refer to your preferred protocol (Lean, Lifestyle, Active).
Kroma Superlattes are designed to support every part of your day. Whether you’re looking for the perfect start of the day, an afternoon pick-me-up, a pre or post workout energy boost, an immunity boost or something to calm your mind, we have a functional beverage that will support your mind and body.
Our Collagen is sourced from grass-fed, pasture-raised bovine hides from Brazil.
Collagen makes up 80 percent of our skin and is extremely important if we want to preserve a healthy skin tone, prevent wrinkles and age spots. Collagen is also crucial for our bones, cartilage, tendons, joints, hair, nails, and connective tissue. Contrary to what you may have heard, collagen sources can only come from animals and not plants.
No, as there is no such thing as vegan collagen. While there are companies that may claim to use vegan collagen, there is no such thing and it isn’t collagen which can only come from animals. We source ours from grass fed, pasture-raised bovine hides.
Kroma Bone and Veggie Broths are designed to satiate, heal and perfectly supplement your day. Whether you’re looking for the perfect light lunch, afternoon boost, or delicious broth to add your favorite protein and / or veggies for dinner, our broths will wow you on how delicious they are. Not to mention, you can have a perfect broth just with the addition of hot water.
Yes, about half of that of coffee. That being said, unlike the caffeine in coffee that can cause jitters, irritability or anxiousness, matcha has L-theanine, which is an amino acid known to help lower stress, improve concentration and balance mood. L-theanine actually slows down the release of caffeine so it is slowly absorbed, providing 4-6 hours of mental alertness and concentration.
While everyone is different, a normal serving size of Matcha should not cause jitters. Unlike caffeine from coffee, the effects of matcha’s caffeine is balanced out by the presence of L-theanine, an amino acid that helps reduce stress while also improving mood and concentration.
Jitters from coffee caffeine are often the result of over-caffeination and can really affect someone who is already anxious or worse, has adrenal exhaustion. As a stimulant, it sends signals to the central nervous system to pump blood faster through the body, which can manifest in high blood pressure, palpitations, sweetness and anxiety (the jitters).
Matcha is one of our favorite superfoods on the planet and our founder swears it has changed her life since switching from coffee to matcha. Our founder actually started Kroma because she wanted to share her love for Matcha with everyone in hopes they too will love it. For those of us who still want some caffeine in the morning or afternoon, matcha provides just the right amount of caffeine without causing the jitters. It has 130x the antioxidants of green tea because it is made up of the entire leaf and not just the extraction. It also has an amino acid called L-Theanine which helps to reduce stress, calm the mind, improve concentration and improve mood. Better yet, it is also known to help improve your metabolism.
Select mushroom varieties have been coined “medicinal” for their adaptogenic, anti-inflammatory, antibacterial, antiviral, and immune-enhancing properties. Not only do mushrooms like reishi, chaga and lion’s mane deliver powerful antioxidants, but they play a big role in preventing chronic disease and promoting cardiovascular health. The compounds that give the mushroom their potent healing qualities are called polysaccharides, which include letinan, beta-glucans, and triterpenoids. These compounds deliver immune-enhancing, cardiovascular-protective properties, anticancer and antibacterial properties that work with other sterols, vitamins, minerals and antioxidants to create a powerful adaptogen.
All Kroma products are shelf stable and good for at least 18 months from the manufacture date, if unopened. For best results, product should be stored in a cool, dry place until ready for use.
About Your Order
Once your order is successfully submitted, it goes to the Kroma warehouse for processing and packaging. We try to process orders within 24 hours, but it can take up to 48 hours. When your order leaves the warehouse, it will be routed to one of our 3rd party shippers. The shipper will then deliver in the window according to the shipping method you chose at checkout.
Once your order is successfully submitted, it goes to the Kroma warehouse for processing and packaging. We try to process orders within 24 hours, but it can take up to 48 hours. When your order leaves the warehouse, it will be routed to one of our 3rd party shippers. The shipper will then attempt to deliver in the window according to the shipping method you chose at checkout.
Please note that some shippers do not deliver on Saturday and may experience delays due to weather, staffing, and other factors beyond our control.
Depending on the status of your order, we may or may not be able to cancel it. Please reach out to us at help@kromawellness.com with the subject line Cancel My Order. If your order has not yet left our warehouse, we will cancel it. If it has already shipped to you, we cannot cancel it.
We do our best to get your products out the door as fast as possible! Once your order has been submitted, no changes can be made. Your order moves almost immediately to processing and then it’s sent to the warehouse to ship. To order additional products, you’ll want to place a new order. If you need to cancel your existing order, we can try to do that if your order has not yet left our warehouse. Please email help@kromawellness.com with the subject line Cancel My Order.
If your order has not yet left our warehouse, we’re happy to change your shipping address. Please contact help@kromawellness.com with the subject line Change My Address, and include the name on the order, your order #, and the new shipping address. If your order has already left our warehouse, we cannot change your shipping address.
The billing address on your order is tied to the credit card used to place your order and cannot be changed once your order is submitted.
If you ordered a 5-Day Reset and Daily Essentials, your Reset box will ship separately from your Daily Essentials.
Most orders do get delivered in the estimated time window. You’ll want to calculate 1-2 days of processing in the Kroma warehouse, then add the shipping time for the delivery method you chose. However, shippers can experience unexpected delays due to weather, staffing shortages, or other unforeseen events. International shipments may also experience delays due to customs clearance processes. For international shipments, please allow for 2-4 weeks delivery/transit time.
There are a few reasons why your shipping code may not work. First, it may be expired, as all discount codes have an expiration date. Secondly, we generally only honor one discount or promotion code at a time, and you may already have a code in your shopping cart. Lastly, a code may be tied to the email you have registered with Kroma and only be valid if you are logged into your Kroma account. If you are trying to use a discount code you believe to be valid and it’s not working, please email us at help@kromawellness.com
Shipping
Orders are processed in the order in which they are received. Generally, shipments occur within 48 hours of receipt (M-F, non-holidays). Once your order ships, you will receive an automatic email with tracking information.
We do! You’ll notice that our shopping cart defaults to no signature required. But we strongly suggest that you choose the signature required shipping method when you complete your order so you can be sure your products are delivered safely into your hands.
Kroma currently offers three shipping options: Express, Standard, and Ground. In addition, you can choose whether or not to require a signature for your package delivery when you select your shipping method. Please calculate shipping speed starting at the time your package is expected to leave our warehouse, generally 24-48 hours after your order is placed. Also note, some shippers may not deliver to your area on Saturdays.
Once your order leaves the Kroma warehouse, Express shipping should deliver to you 1-2 business days later. Please note that not all shippers deliver to all addresses on Saturday, so that could mean 1-2 weekdays. In addition, Kroma uses 3rd party shippers to deliver our products, and cannot guarantee shipping times. Shippers may experience delays due to weather, staffing, and other factors beyond our control.
Once your order leaves the Kroma warehouse, Standard shipping should deliver to you 3-4 business days later. Please note that not all shippers deliver to all addresses on Saturday, so that could mean 3-4 weekdays. In addition, Kroma uses 3rd party shippers to deliver our products, and cannot guarantee shipping times. Shippers may experience delays due to weather, staffing, and other factors beyond our control.
Ground shipping times will depend on your geographic location, with western state orders arriving earliest and central and eastern states taking a bit longer. Once your order leaves the Kroma warehouse, Ground shipping should deliver to you 5-8 days later. Please note that not all shippers deliver to all addresses on Saturday, so that could mean 5-8 weekdays. In addition, Kroma uses 3rd party shippers to deliver our products, and cannot guarantee shipping times. Shippers may experience delays due to weather, staffing, and other factors beyond our control.
Many international customers are eager to get their Kroma products. We are working on global shipping and hope to ship overseas in the near future. Currently, Kroma only ships to the United States (including Alaska, Hawaii, Puerto Rico, US Virgin Islands) & Canada. We are unable to ship to Guam and/or other international locations.
Please be aware that all international orders are subject to duties, taxes, and import fees which are not calculated at checkout. Fees vary based on destination country / order value and are due at the time of delivery. Kroma Wellness has no control over these fees. You may want to contact your local customs office to determine fees before placing your order.
We do. One of our shippers is the United States Postal Service, who ships to PO Boxes. If your street address is not serviced by any of the most common shippers, your best bet is to have your order sent to your PO Box.
Returns + Exchanges
We are very sorry, but as a general rule Kroma does not offer refunds. We take your health and safety very seriously. As a food manufacturer, we ensure that all items are properly sealed and free of tampering. Once your order has been delivered and the package has been opened, we can no longer vouch for product safety and cannot restock those items. If you believe you have an unusual situation and feel you need to return your Kroma product, please email us at help@kromawellness.com.
We are very sorry, but as a general rule Kroma does not allow product returns. If you have changed your mind about your Kroma products and your package has not yet been opened, we may be able to take your product back if it is returned to us unopened and in good condition. However, you must pay the return shipping and a restocking fee. In addition, we cannot refund your original shipping cost. If you have an unusual situation and need to return your Kroma products, please contact us at help@kromawellness.com.
Product + Inventory
If the product you’re looking for is unavailable or out of stock in our Kroma store, click on the "SOLD OUT, JOIN THE WAITLIST" button on the shop page or product page. Enter your email and we’ll let you know when your favorite products are back in stock.
All 5-Day Reset editions contain the same meal and beverage sachets, as well as a jar of our OMG Cookie Butter.
The Deluxe 5-Day Reset contains these additional tools and treats:
- Essential Reset Kit: Gold Kroma Frother, Kroma Tumbler, Hemp Travel Pouch
- Perfect Fast Ginger Turmeric Tea
- Reset Guide
The Signature 5-Day Reset includes the aforementioned meal and beverage sachets, OMG Cookie Butter, and Reset Guide.
The 5-Day Reset Refill contains just the meal and beverage sachets and OMG Cookie Butter.
Ingredients and nutritional information for all Kroma products are available on our website. Go to any product page and click the "Nutrition & Ingredients" button below the product description. This will open a side panel containing serving, nutrition, ingredient and allergen information for that product.
Please note that our Perfect Fast Tea does not have a nutrition side panel available. This is because it is a fasting tea and has no nutritional content. However, the ingredients and serving information are listed in the product description.
Soy (from Miso)
All Kroma products are soy-free, except for the broths, in which we use fermented miso for flavor. If you are allergic to soy, you can certainly enjoy a successful Reset by substituting our broths for a low-sodium, soy-free veggie or bone broth. You can also choose to have your smoothies for lunch/dinner. Feel free to add spinach, kale, olive oil and / or ghee to your smoothies for additional nutrients.
Gluten
Kroma foods and beverages are gluten-free.
Dairy / Eggs
Kroma foods and beverages are both egg- & dairy-free. We recommend blending products with water or your favorite unsweetened nut milk.
Tree Nuts / Peanuts
You can definitely enjoy a successful Reset as someone with nut allergies. Two of our Reset products contain nuts: OMG Cookie Butter and Super Porridge.
Our OMG Cookie Butter is intended as an optional energy boost/afternoon or anytime snack and can easily be substituted without impacting your Reset success. If you need that extra boost, consider adding additional protein & fats like avocado, olive oil, ghee, spinach, or kale to your smoothies to satiate.
Our Super Porridge, however, is a bit trickier to substitute as there is not much else on the market with similar ingredients and with a similar macronutrient profile. If you need to substitute our Super Porridge, we recommend options that are low-carb, low-sugar, low-calorie, and high in protein. We also recommend enjoying a smoothie for breakfast. You’ll want to make some additions to help satiate and match the fat-burning properties of the Super Porridge — try adding coconut cream or avocado and some frozen blueberries (but no banana or high-sugar fruit, as that will spike glucose levels).
Our broths are delicious and extremely nourishing, making them a wonderful substitute for the Super Porridge. Either way, make sure to also add additional lean protein and/or sauteed veggies to either your lunch or dinner broth, which will help make up for the nutrients missed from forgoing the morning porridge.
Coconut
It is possible to enjoy a successful Reset as someone with an allergy to coconut. The following Kroma products contain coconut:
Our OMG Cookie Butter is intended as an optional energy boost/afternoon or anytime snack and can easily be substituted without impacting your Reset success. If you need that extra boost, consider adding additional protein & fats like avocado, olive oil, ghee, spinach, or kale to your smoothies to satiate.
Super Porridge, however, is a bit trickier to substitute as there is not much else on the market with similar ingredients and with a similar macronutrient profile. If you need to substitute our Super Porridge, we recommend options that are low-carb, low-sugar, low-calorie, and high in protein. We also recommend enjoying a smoothie for breakfast. You’ll want to make some additions to help satiate and match the fat-burning properties of the Super Porridge — try adding coconut cream or avocado and some frozen blueberries (but no banana or high-sugar fruit, as that will spike glucose levels).
Our broths are delicious and extremely nourishing, making them a wonderful substitute for the Super Porridge. Either way, make sure to also add additional lean protein and/or sauteed veggies to either your lunch or dinner broth, which will help make up for the nutrients missed from forgoing the morning porridge.
Cranberry Hydration Elixir is included to help keep you hydrated. This can be substituted with additional water intake. You may also enjoy adding lemon to your water to alkalize and hydrate.
Ultimate Vitality Latte is an optional adaptogenic latte that can be substituted with unsweetened turmeric/ginger tea.
Cacao Banana & Vanilla Cinnamon Smoothies can be substituted with our Blueberry Acai Smoothie or any one of the broths. Additionally, you can make a boosted smoothie with your Supergreens and substitute this way. Either way, be sure to add in additional lean protein and/or sauteed veggies to your broths to help make up for the nutrients missed from those smoothies. Some great options include avocado, spinach, olive oil, ghee, & kale.
Superfood Creamer is included as a bonus gift in the Limited Edition Reset and is an optional way to add a boost of creaminess to any product. A great substitute would be an unsweetened, non-dairy creamer.
All Kroma products are shelf stable and good for at least 18 months from the manufacture date, if unopened. For best results, product should be stored in a cool, dry place until ready for use.
Other
We care very much about Mother Earth and have taken steps to ensure that our products and packaging are as sustainable as possible. Our food sachets are made from post-consumer recycled materials. Our Reset boxes and product jars are 100% recyclable and are 3rd party certified by Paperbox.org. Our cardboard shipping boxes also use post-consumer material and are certified with the SFI logo.
The Kroma app is currently available on the Apple App Store. We do not yet have an Android version available but hope to soon.