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FAQs
You can find answers to most of your questions below, but reach out to our Customer Service team if you still need us.
Reset FAQs
PROGRAM
Is this a fasting mimicking diet?
This is a LIFESTYLE program - NOT an FMD (fasting mimicking diet). That being said, we do recommend fasting for at least 12-16 hours during the program. If you are accustomed to fasting, we recommend following your normal fasting protocol. If you are new to fasting, we recommend fasting for at least 12-16 hours during the program. Dinner by 6 pm (ideally no later than 7 pm) followed by breakfast at least 12 to 16 hours later — between 6 am and 10 am.
What are some of the physical benefits that an individual can expect to experience while on the kroma reset?
While everyone’s body is different, you can expect overall slimming, de-bloating and likely weight loss (unless you are on the Active protocol). You may also experience reduced swelling in your joints. You will likely experience more energy and a boost to your metabolism, less adrenal fatigue, and a balanced feeling overall. By removing the toxins and inflammatory ingredients found in many foods while fueling your body with nothing but superfood nutrition, you should also experience an improvement in overall digestion and gut biome.
Is the reset program customizable?
The Kroma 5-Day Reset is a program designed and intended to be customizable to your health goals and needs. Our 5-Day Reset Guide will help you determine which protocol (Lean, Lifestyle, Active) is right for you. Our app also includes an onboarding process that will recommend a protocol based on your health goals, concerns and desired outcome.
How many calories are on the reset program?
The program has about 1050 calories per day before adding any non-dairy milks, fruit, veggies or protein to the lattes, smoothies and broths. Add as needed depending on desired health goals (weight loss, reset, maintain, etc.) and activity level. The program is about NOURISHMENT and not starvation and deprivation. While you may feel hungry at times, you should never feel starved or depleted.
Can I have coffee?
Ideally not as it is acidic and inflammatory. It can also disrupt your gut biome making it difficult to absorb nutrients. Note that the morning Beauty Matcha has caffeine and collagen so it will break your fast while also giving you a boost. If absolutely necessary, you may have a shot of espresso (which has less caffeine than coffee) in the morning if you are experiencing severe withdrawals and / or headaches from the reduction of caffeine.
How should the reset be consumed?
We recommend consuming the products in relative order throughout your day, based on the individual timing of your life and your own personal needs. We invite you to embrace flexibility in your process and enjoy the daily wellness offerings as your body craves them. Depending on which sachet you’re preparing, all you’ll need is a little liquid (e.g., hot water or non-dairy milk), your (Kroma) frother, and a mug and you’re good to go!
How should the supplements be taken?
Magnesium supplements should be taken with water (we recommend warm water, though cold is fine, too) after dinner and before you start your fast.
Once an individual starts the reset, can they split up the dates?
For the ideal healing and to enjoy the maximum benefits of the program, we recommend consuming your Reset from start to finish (Days 1 through 5). Your body will likely respond immediately but may take a few days to adjust to all the superfood nutrition, thus it is best to stick to the full 5-day process.
How should an individual monitor themselves throughout the reset?
We recommend keeping a journal to monitor your overall energy levels, mood, sleep, digestion and any visible and / or physical reduction in inflammation (less body aches and pains).
What other foods can one consume while on the kroma reset?
Refer to the App and your selected protocol to see which foods may be added to customize your Reset.
What should one consume if there is a need for extra calories throughout the day?
Refer to the App or “Shopping List” section in your 5-Day Reset Guide to see which foods may be added to customize your Reset. Also refer to your preferred protocol (Lean, Lifestyle, Active).
Do I have to finish everything?
No. The program has been designed to fit each person’s individual needs. Therefore, listen to your body and consume what you need when you need it.
If a meal is missed, can it be taken later in the day?
Yes. We invite you to flow with your personal needs and schedule for the day. It is also not necessary to finish everything. However, we recommend spacing your meals out every 2-3 hours. Ultimately, the most important this is to listen to your body.
Are there options / substitutions if one does not like a certain product on the program?
There is enough food in your program to stay nourished and satisfied throughout the day. It is important to understand that nothing is mandatory so if you do not like something, choose from one of the other items on the program for that day. See the “Shopping List” on in your 5-Day Reset Guide and refer to your protocol of choice (Lean, Lifestyle, Active) if you feel the need to add to your program.
Is there a transition period after completing the Reset?
Yes, we absolutely recommend allowing your body to gently transition after completing your Reset. Refer to the “After the Program” section on the App and in the Reset brochure on how to best transition and maximize the benefits of the program long after it is over. Now that you’ve experienced Kroma, you’re probably inspired by a whole new way of thinking about eating. It’s a great time to think about how to support your daily lifestyle with your favorite Kroma products. We also offer additional information on our Kroma app.
How many Kroma Resets are recommended in a quarter / year?
We have designed the Kroma Reset and Kroma products to support a lifestyle of wellness. With that said, we recommend doing the program at least seasonally if not more often. Because the program is nourishing vs. depleting, there is no limit to the number of times you can do it. Some people may choose to do it 2-3 weeks in a row.
To make regular Resetting easy, we offer a Subscribe and Save 10% program for our Resets. You can choose to have a Reset Refill sent to you every 30, 60, 90 (recommended) or 120 days after your initial Reset.
Following the program, you can continue incorporating your favorite Kroma products into your daily life to keep all the good going.
HEALTH
What are some of the physical benefits that an individual can expect to experience while on the Kroma Reset?
While everyone’s body is different, you can expect overall slimming, de-bloating and likely weight loss (unless you are on the Active protocol). You may also experience reduced swelling in your joints. You will likely experience more energy and a boost to your metabolism, less adrenal fatigue, and a balanced feeling overall. By removing the toxins and inflammatory ingredients found in many foods while fueling your body with nothing but superfood nutrition, you should also experience an improvement in overall digestion and gut biome.
What are some of the symptoms one might experience while on a “detox”?
Most people do not experience any detox symptoms outside maybe fatigue. That being said, depending on the level of detox your body is going through, some people may experience skin breakouts, gas, bloating, body aches, fatigue, low energy, headaches, irritability, cravings (for sweet, salty, or other unhealthy foods), diarrhea and/or constipation. It is important to drink extra water while on the program to help flush toxins and stay hydrated.
So why am I experiencing “detox” symptoms?
Your body is in a constant state of detox whether you are actively on a cleanse or not. Your liver, kidneys and colon are constantly ridding your body of toxic substances. These organs’ primary function is to keep your body from accumulating toxic substances. But… your body might not be working efficiently if your diet is full of processed foods or lacking nutrients. For those addicted to sugar, caffeine and/or alcohol, the detox symptoms will likely be more significant. Given the number of harmful chemicals in both organic and non-organic foods (pesticides, fungicides, food coloring, MSG), they may have a cumulative effect on your body, making it difficult for your body’s natural detoxification processes to function at full efficiency. If you quit coffee cold turkey, cut out all added sugars, or suddenly remove stimulants like chocolate from your diet, you will likely experience withdrawal symptoms. Since sugar, caffeine and other stimulant substances can be addictive, your body will react when it is no longer given these substances. Your body may go into a bit of a shock when you transition to a more nutrient-dense diet which could affect your digestion and ability to eliminate properly (poop).
Can I consume Kroma products if I’m pregnant?
While they are likely fine, we always recommend consulting your doctor before consuming any superfoods and adaptogens as they can affect everyone differently.
What should you do if you are experiencing a headache?
You may experience headaches within the first few days of a detox — especially if detoxing from too much caffeine, sugar or alcohol. It’s quite possible that digestive disturbances, while your body adjusts to the new way of eating, may radiate outward, manifesting as headaches or physical aches in other areas of your body. Headaches may also be a result of dehydration so remember to drink at least 64 ounces of water a day — especially when you are on a detox program.
What should you do if you are experiencing diarrhea and / or constipation?
Diarrhea and constipation can occur when there is a change in diet or when healthy food consumption suddenly increases. This is temporary and has nothing to do with detoxification. Once your body adjusts to the increase in nutritious foods, the symptoms will subside – usually within a couple of days. Constipation may also be due to dehydration. Make sure you are drinking at least 64 ounces of water a day — especially when you are on a detox program.
What should you consume if there is a need for extra calories throughout the day?
See the Kroma “Shopping List” section of the brochure. Also refer to your preferred protocol (Lean, Lifestyle, Active).
PRODUCT EDUCATION / SUPERFOODS / ADAPTOGENS
What is a superfood?
We call superfoods superheroes. Superfoods are the most powerful, nutrient-dense foods on the planet. Eat them and your body will applaud. Superfoods support glowing skin, lustrous hair, strong nails, buffed-up immunity, total organ health, mental clarity and body balance.
What is an adaptogen?
In its simplest form, adaptogens are special herbs and superfoods that help reduce stress. In other words, they respond to and ‘adapt’ to what your body needs.
Are Kroma products KETO or Paleo friendly?
Yes to both! Our products are nutrient-dense, low calorie, low sugar and have healthy fats that are satiating and extremely satisfying. They are also dairy-free, gluten-free, non-GMO, (mostly) organic, and preservative-free.
Are Kroma Reset products vegan?
Yes! On the Reset product page you can select ‘Make It Vegan’ to purchase an all-vegan version of Kroma’s 5-Day Reset, which excludes non-vegan products that contain collagen (Beauty Matcha Latte, 24K Chicken Bone Broth, & 24K Beef Bone Broth).
Is there sugar in Kroma products?
We only use natural sweeteners like monkfruit extract and occasionally a touch of maple sugar or coconut nectar. All of our products are low in sugar and we take pride in making them just sweet enough without having that fake sweet taste that so many “healthy” products have.
Are Kroma products a meal replacement or a boost that you add into something or a full beverage?
Many Kroma products are indeed designed to be meal replacements that nourish and satiate while helping simplify your daily life. Our products are a complete functional nutritional offering (instead of just a superfood boost) such that all you have to do is add hot water (or non-dairy milk), stir/blend, and enjoy!
What is a Superlatte?
Superlattes are functional beverages loaded with superfoods — nutrient powerhouses packed with antioxidants, vitamins and minerals that give your body what it needs while also providing more benefits than just calories and caffeine (like a traditional latte).
Are Superlattes an alternative to caffeine?
See the Kroma “Shopping List” section of the brochure. Also refer to your preferred protocol (Lean, Lifestyle, Active).
When do I drink Kroma Superlattes?
Kroma Superlattes are designed to support every part of your day. Whether you’re looking for the perfect start of the day, an afternoon pick-me-up, a pre- or post-workout energy boost, an immunity boost or something to calm your mind, we have a functional beverage that will support your mind and body.
Where do you source your collagen from?
Our Collagen is sourced from grass-fed, pasture-raised bovine hides from Brazil.
What are the benefits of grass-fed collagen?
Collagen makes up 80 percent of our skin and is extremely important if we want to preserve a healthy skin tone and prevent wrinkles and age spots. Collagen is also crucial for our bones, cartilage, tendons, joints, hair, nails, and connective tissue. Contrary to what you may have heard, collagen sources can only come from animals and not plants.
Is your collagen vegan?
No, as there is no such thing as vegan collagen. While there are companies that may claim to use vegan collagen, there is no such thing as collagen can only come from animals. We source ours from grass-fed, pasture-raised bovine hides.
When do I consume Kroma Bone Broth or Veggie Broth?
Kroma Bone and Veggie Broths are designed to satiate, heal and perfectly supplement your day. Whether you’re looking for the perfect light lunch, afternoon boost, or delicious broth to add your favorite protein and/or veggies for dinner, our broths will wow you with how delicious they are. Not to mention, you can have a perfect broth just with the addition of hot water.
Does matcha have caffeine?
Yes, about half that of coffee. That being said, unlike the caffeine in coffee that can cause jitters, irritability or anxiousness, matcha has L-theanine, which is an amino acid known to help lower stress, improve concentration and balance mood. L-theanine actually slows down the release of caffeine so it is slowly absorbed, providing 4-6 hours of mental alertness and concentration.
Will matcha give me the jitters?
While everyone is different, a normal serving size of Matcha should not cause jitters. Unlike caffeine from coffee, the effects of matcha’s caffeine are balanced out by the presence of L-theanine, an amino acid that helps reduce stress while also improving mood and concentration.
So why does caffeine from coffee give me the jitters?
Jitters from coffee caffeine are often the result of over-caffeination and can really affect someone who is already anxious, or worse, has adrenal exhaustion. As a stimulant, it sends signals to the central nervous system to pump blood faster through the body, which can manifest in high blood pressure, palpitations, sweatiness and anxiety (the jitters).
Why is matcha good for me?
Matcha is one of our favorite superfoods on the planet and our founder swears switching from coffee to Matcha changed her life. Our founder actually started Kroma because she wanted to share her love for Matcha with everyone in hopes they will love it too. For those of us who still want some caffeine in the morning or afternoon, Matcha provides just the right amount of caffeine without causing the jitters. It has 130x the antioxidants of green tea because it utilizes the entire leaf and not just the extraction. It also has an amino acid called L-Theanine which helps reduce stress, calm the mind, improve concentration and elevate mood. Additionally, it is also known to help improve your metabolism.
Can I really consume mushrooms and why would I?
Select mushroom varieties have been coined “medicinal” for their adaptogenic, anti-inflammatory, antibacterial, antiviral, and immune-enhancing properties. Not only do mushrooms like reishi, chaga and lion’s mane deliver powerful antioxidants, but they also play a big role in preventing chronic disease and promoting cardiovascular health. The compounds that give the mushroom their potent healing qualities are called polysaccharides, which include lentinan, beta-glucans, and triterpenoids. These compounds deliver immune-enhancing, cardiovascular-protective properties, anticancer and antibacterial properties that work with other sterols, vitamins, minerals and antioxidants to create a powerful adaptogen.
What is the shelf life of Kroma products?
The OMG Cookie Butter has a shelf life of 12 months. All other Kroma products are shelf stable and good for at least 24 months from the manufacture date, if unopened. For best results, product should be stored in a cool, dry place until ready for use.
About Your Order
What’s the status of my order?
Once your order is successfully submitted, it goes to the Kroma warehouse for processing and packaging. We try to process orders within 24 hours, but it can take up to 48 hours. When your order leaves the warehouse, it will be routed to one of our 3rd party shippers. The shipper will then deliver in the window according to the shipping method you chose at checkout.
How long will it take to get my order?
Once your order is successfully submitted, it goes to the Kroma warehouse for processing and packaging. We try to process orders within 24 hours, but it can take up to 48 hours. When your order leaves the warehouse, it will be routed to one of our 3rd party shippers. The shipper will then attempt to deliver in the window according to the shipping method you chose at checkout.
Please note that some shippers do not deliver on Saturday and may experience delays due to weather, staffing, and other factors beyond our control.
Can I cancel my order?
Depending on the status of your order, we may or may not be able to cancel it. Please reach out to us at help@kromawellness.com with the subject line Cancel My Order. If your order has not yet left our warehouse, we will cancel it. If it has already shipped to you, we cannot cancel it.
Can I change my order?
We do our best to get your products out the door as fast as possible! Once your order has been submitted, no changes can be made. Your order moves almost immediately to processing and then it’s sent to the warehouse to ship. To order additional products, you’ll want to place a new order. If you need to cancel your existing order, we can try to do that if your order has not yet left our warehouse. Please email help@kromawellness.com with the subject line Cancel My Order.
Can I change the shipping address on my order?
If your order has not yet left our warehouse, we’re happy to change your shipping address. Please contact help@kromawellness.com with the subject line Change My Address, and include the name on the order, your order #, and the new shipping address. If your order has already left our warehouse, we cannot change your shipping address.
Can I change the billing address on my order?
The billing address on your order is tied to the credit card used to place your order and cannot be changed once your order is submitted.
Why was my order shipped in multiple packages?
If you ordered a 5-Day Reset and Daily Essentials, your Reset box will ship separately from your Daily Essentials.
Why is my order not being delivered in the time estimated?
Most orders do get delivered in the estimated time window. You’ll want to calculate 1-2 days of processing in the Kroma warehouse, then add the shipping time for the delivery method you chose. However, shippers can experience unexpected delays due to weather, staffing shortages, or other unforeseen events. International shipments may also experience delays due to customs clearance processes. For international shipments, please allow for 2-4 weeks delivery/transit time.
What do I do if my discount code doesn’t work?
There are a few reasons why your shipping code may not work. First, it may be expired, as all discount codes have an expiration date. Secondly, we generally only honor one discount or promotion code at a time, and you may already have a code in your shopping cart. Lastly, a code may be tied to the email you have registered with Kroma and only be valid if you are logged into your Kroma account. If you are trying to use a discount code you believe to be valid and it’s not working, please email us at help@kromawellness.com
Shipping
How soon will my order leave the warehouse?
Orders are processed in the order in which they are received. Generally, shipments occur within 48 hours of receipt (M-F, non-holidays). Once your order ships, you will receive an automatic email with tracking information.
Do you offer signature-required delivery options?
We do! You’ll notice that our shopping cart defaults to no signature required. But we strongly suggest that you choose the signature required shipping method when you complete your order so you can be sure your products are delivered safely into your hands.
What shipping speeds do you offer?
Kroma currently offers three shipping options: Express, Standard, and Ground. In addition, you can choose whether or not to require a signature for your package delivery when you select your shipping method. Please calculate shipping speed starting at the time your package is expected to leave our warehouse, generally 24-48 hours after your order is placed. Also note, some shippers may not deliver to your area on Saturdays.
If I choose Express shipping, how long will it take?
Once your order leaves the Kroma warehouse, Express shipping should deliver to you 1-2 business days later. Please note that not all shippers deliver to all addresses on Saturday, so that could mean 1-2 weekdays. In addition, Kroma uses 3rd party shippers to deliver our products, and cannot guarantee shipping times. Shippers may experience delays due to weather, staffing, and other factors beyond our control.
If I choose Standard shipping, how long will it take?
Once your order leaves the Kroma warehouse, Standard shipping should deliver to you 3-4 business days later. Please note that not all shippers deliver to all addresses on Saturday, so that could mean 3-4 weekdays. In addition, Kroma uses 3rd party shippers to deliver our products, and cannot guarantee shipping times. Shippers may experience delays due to weather, staffing, and other factors beyond our control.
If I choose Ground shipping, how long will it take?
Ground shipping times will depend on your geographic location, with western state orders arriving earliest and central and eastern states taking a bit longer. Once your order leaves the Kroma warehouse, Ground shipping should deliver to you 5-8 days later. Please note that not all shippers deliver to all addresses on Saturday, so that could mean 5-8 weekdays. In addition, Kroma uses 3rd party shippers to deliver our products, and cannot guarantee shipping times. Shippers may experience delays due to weather, staffing, and other factors beyond our control.
Do you ship internationally?
Many international customers are eager to get their Kroma products. We are working on global shipping and hope to ship overseas in the near future. Currently, Kroma only ships to the United States (including Alaska, Hawaii, Puerto Rico, US Virgin Islands) & Canada. We are unable to ship to Guam and/or other international locations.
Please be aware that all international orders are subject to duties, taxes, and import fees which are not calculated at checkout. Fees vary based on destination country / order value and are due at the time of delivery. Kroma Wellness has no control over these fees. You may want to contact your local customs office to determine fees before placing your order.
Do you ship to a PO Box?
We do. One of our shippers is the United States Postal Service, who ships to PO Boxes. If your street address is not serviced by any of the most common shippers, your best bet is to have your order sent to your PO Box.
Returns + Exchanges
What is the Kroma return policy?
We are very sorry, but as a general rule Kroma does not offer refunds. We take your health and safety very seriously. As a food manufacturer, we ensure that all items are properly sealed and free of tampering. Once your order has been delivered and the package has been opened, we can no longer vouch for product safety and cannot restock those items. If you believe you have an unusual situation and feel you need to return your Kroma product, please email us at help@kromawellness.com.
What if I can no longer use or take delivery of my Kroma products when I had hoped to?
We are very sorry, but as a general rule Kroma does not allow product returns. If you have changed your mind about your Kroma products and your package has not yet been opened, we may be able to take your product back if it is returned to us unopened and in good condition. However, you must pay the return shipping and a restocking fee. In addition, we cannot refund your original shipping cost. If you have an unusual situation and need to return your Kroma products, please contact us at help@kromawellness.com.
Product + Inventory
The product I wish to order is out of stock. When will you be restocking?
If the product you’re looking for is unavailable or out of stock in our Kroma store, click on the "SOLD OUT, JOIN THE WAITLIST" button on the shop page or product page. Enter your email and we’ll let you know when your favorite products are back in stock.
What is the difference between the 5-Day Reset editions?
All 5-Day Reset editions contain the same meal and beverage sachets, as well as a jar of our OMG Cookie Butter.
The Deluxe 5-Day Reset contains these additional tools and treats:
- Essential Reset Kit: Gold Kroma Frother, Kroma Tumbler, Hemp Travel Pouch
- Perfect Fast Ginger Turmeric Tea
- Reset Guide
The Signature 5-Day Reset includes the aforementioned meal and beverage sachets, OMG Cookie Butter, and Reset Guide.
The 5-Day Reset Refill contains just the meal and beverage sachets and OMG Cookie Butter.
How can I learn about the ingredients in Kroma superfoods?
Ingredients and nutritional information for all Kroma products are available on our website. Go to any product page and click the "Nutrition & Ingredients" button below the product description. This will open a side panel containing serving, nutrition, ingredient and allergen information for that product.
Please note that our Perfect Fast Tea does not have a nutrition side panel available. This is because it is a fasting tea and has no nutritional content. However, the ingredients and serving information are listed in the product description.
Common Allergens
Soy (from Miso)
All Kroma products are soy-free, except for the broths, in which we use fermented miso for flavor. If you are allergic to soy, you can certainly enjoy a successful Reset by substituting our broths for a low-sodium, soy-free veggie or bone broth. You can also choose to have your smoothies for lunch/dinner. Feel free to add spinach, kale, olive oil and / or ghee to your smoothies for additional nutrients.
Gluten
Kroma foods and beverages are gluten-free.
Dairy / Eggs
Kroma foods and beverages are both egg- & dairy-free. We recommend blending products with water or your favorite unsweetened nut milk.
Tree Nuts / Peanuts
You can definitely enjoy a successful Reset as someone with nut allergies. Two of our Reset products contain nuts: OMG Cookie Butter and Super Porridge.
Our OMG Cookie Butter is intended as an optional energy boost/afternoon or anytime snack and can easily be substituted without impacting your Reset success. If you need that extra boost, consider adding additional protein & fats like avocado, olive oil, ghee, spinach, or kale to your smoothies to satiate.
Our Super Porridge, however, is a bit trickier to substitute as there is not much else on the market with similar ingredients and with a similar macronutrient profile. If you need to substitute our Super Porridge, we recommend options that are low-carb, low-sugar, low-calorie, and high in protein. We also recommend enjoying a smoothie for breakfast. You’ll want to make some additions to help satiate and match the fat-burning properties of the Super Porridge — try adding coconut cream or avocado and some frozen blueberries (but no banana or high-sugar fruit, as that will spike glucose levels).
Our broths are delicious and extremely nourishing, making them a wonderful substitute for the Super Porridge. Either way, make sure to also add additional lean protein and/or sauteed veggies to either your lunch or dinner broth, which will help make up for the nutrients missed from forgoing the morning porridge.
Coconut
It is possible to enjoy a successful Reset as someone with an allergy to coconut. The following Kroma products contain coconut:
Our OMG Cookie Butter is intended as an optional energy boost/afternoon or anytime snack and can easily be substituted without impacting your Reset success. If you need that extra boost, consider adding additional protein & fats like avocado, olive oil, ghee, spinach, or kale to your smoothies to satiate.
Super Porridge, however, is a bit trickier to substitute as there is not much else on the market with similar ingredients and with a similar macronutrient profile. If you need to substitute our Super Porridge, we recommend options that are low-carb, low-sugar, low-calorie, and high in protein. We also recommend enjoying a smoothie for breakfast. You’ll want to make some additions to help satiate and match the fat-burning properties of the Super Porridge — try adding coconut cream or avocado and some frozen blueberries (but no banana or high-sugar fruit, as that will spike glucose levels).
Our broths are delicious and extremely nourishing, making them a wonderful substitute for the Super Porridge. Either way, make sure to also add additional lean protein and/or sauteed veggies to either your lunch or dinner broth, which will help make up for the nutrients missed from forgoing the morning porridge.
Cranberry Hydration Elixir is included to help keep you hydrated. This can be substituted with additional water intake. You may also enjoy adding lemon to your water to alkalize and hydrate.
Ultimate Vitality Latte is an optional adaptogenic latte that can be substituted with unsweetened turmeric/ginger tea.
Cacao Banana & Vanilla Cinnamon Smoothies can be substituted with our Blueberry Acai Smoothie or any one of the broths. Additionally, you can make a boosted smoothie with your Supergreens and substitute this way. Either way, be sure to add in additional lean protein and/or sauteed veggies to your broths to help make up for the nutrients missed from those smoothies. Some great options include avocado, spinach, olive oil, ghee, & kale.
Superfood Creamer is included as a bonus gift in the Limited Edition Reset and is an optional way to add a boost of creaminess to any product. A great substitute would be an unsweetened, non-dairy creamer.
What is the shelf life of Kroma products?
The OMG Cookie Butter has a shelf life of 12 months. All other Kroma products are shelf stable and good for at least 24 months from the manufacture date, if unopened. For best results, product should be stored in a cool, dry place until ready for use.
Loyalty
How do I earn points?
You earn 1 point for every dollar spent. Points will automatically be added to your account for you to redeem on future rewards. Please note that you must create an account to redeem your points. Any discount code/gift card value used at checkout will not contribute to your point earnings.
How can I use my points?
Points can be redeemed for select Daily Essentials or can be used as a discount on our Resets.
Is there a limit to the number of points I can earn?
There's no limit to the number of points you can earn, and there's no limit to the number of friends you can refer!
Do I receive points for past Kroma purchases?
You will begin earning eligible Loyalty points from April 13, 2022 onward. Any purchases made prior to this time will not be eligible toward Kroma Rewards.
Can I use my loyalty points to redeem for free product and also apply a discount code?
Yes! To do so, first add your redeemed item to your cart, then enter your discount code at checkout in the text box labeled "Gift card or discount code.”
Do points expire?
Yes, your points expire after 12 months after the issuance date.
How do I earn points for my product review?
You must be a verified buyer. Please submit your review through the Review Request Email that will be sent to the email address associated with your order 14 days after your purchase.
Will my rewards products arrive with my non rewards products?
Your rewards products will be processed and shipped out in the same manner our non-rewards products ship. If you order a Daily Essential and a Reset in the same order, they will process and ship out separately.
What happens if I return an item purchased with Points?
Any items purchased with Points may only be exchanged for a refund of the applicable Points redeemed for such item. If Points and cash were used, the amount of cash and Points used for the purchase will be refunded respectively.
Can I pay for my order with points?
Yes. If you are logged in, you will see a slider bar at checkout showcasing your total points and the number you can apply towards your order. Slide the bar to apply the desired number of points and enjoy your well-earned discount! Please note that if you use your points to pay for your order, you will not be able to also apply a discount code.
Other
Are Kroma packaging materials sustainable?
We care very much about Mother Earth and have taken steps to ensure that our products and packaging are as sustainable as possible. Our food sachets are made from post-consumer recycled materials. Our Reset boxes and product jars are 100% recyclable and are 3rd party certified by Paperbox.org. Our cardboard shipping boxes also use post-consumer material and are certified with the SFI logo.
When will the Kroma app be available?
The Kroma app is currently available on the Apple App Store. We do not yet have an Android version available but hope to soon.